|Return Goods Policy
Approval must be obtained and a Return Goods Authorization Number must be granted before returned merchandise will be accepted. Full credit will be granted on merchandise shipped in error or defective. All items considered for return (excluding damaged or defective items) must be in mint condition and in original packaging. Any alteration of tools by the user releases B2BProfessionaltools.com from any warranties, expressed or implied, and all liabilities for damages sustained in use of the altered tools. If altered items are returned for credit, no credit will be issued and the items will not be returned to the customer. A restocking charge of 10% may be charged for returned items at the discretion of B2BProfessionaltools.com. The customer will be liable for the shipping costs for returned goods.
No approval for return after 30 days. We do not accept used equipment back unless it is defective as we do not sell used equipment. Before any charge back is issued, items that are lost or missing in shipment must be reported within 60 days to b2bprofessionaltools so we may take appropriate action.
Customers returning an order that was shipped freight free and is returned due to no fault of ours will be responsible for the outgoing freight charge and the return postage to us. We will contact you to let you know what the original outgoing cost was. If an order is returned for insufficient address, undeliverable for any reason, not signed for, etc, the customer will be responsible for any additional charges we may incur to reship the product back to you and for the shipping and handling charges originally billed on their order if the shipment is not reshipped.
Used Bottles of Solutions of any kind are not returnable, (unless is it extremely obvious that there is something defective about it. Please contact us to try and help resolve the issue first. Sorry about this, but there is a lot of customers that just use what they want and then say the product is no good and want a credit. Please read bottle/instructions carefully before using.