Shipping & Returns
Transportation charges for any order over $1000.00 or more and all back orders will be prepaid and allowed when scheduling and routing are left to our discretion. Most shipments are shipped via Fed Ex Ground. Heavy items such as 25 lb. packs of media, workbenches, polishing compounds, etc. may require additional shipping and handling charges. We will contact you with a freight quote before shipment. Existing charges that you may have incurred when you placed your order will be deducted from the freight bill. All costs associated with special shipping instructions are the responsibility of the customer. We will notify you of the difference in charges.
FOR U.S. CUSTOMERS ONLY (SEE BELOW FOR OVERSEAS/CANADA)
Below is a list of current charges for shipping and handling. Alaska, Hawaii, Puerto Rico, and Canada may require additional postage. We will contact you with any additional charges that may be applicable.
Value of Item Shipping & Handling Charge
CONTACT US FOR ORDERS OVER $1,000 FOR FREIGHT INFORMATION
Canceling Your Order
If you would like to cancel you order please email us as soon as possible at firstname.lastname@example.org. Have your order confirmation number available when contacting us and we will make our best effort to comply. We usually ship orders the same day or next day after receipt of payment.
Return Goods Policy
Approval must be obtained and a Return Goods Authorization Number must be granted before returned merchandise will be accepted. Full credit will be granted on merchandise shipped in error or defective. All items considered for return (excluding damaged or defective items) must be in mint condition and in original packaging. Any alteration of tools by the user releases B2BProfessionaltools.com from any warranties, expressed or implied, and all liabilities for damages sustained in use of the altered tools. If altered items are returned for credit, no credit will be issued and the items will not be returned to the customer. A restocking charge of 10% may be charged for returned items at the discretion of B2BProfessionaltools.com. The customer will be liable for the shipping costs for returned goods.
No approval for return after 30 days. We do not accept used equipment back unless it is defective as we do not sell used equipment. Before any charge back is issued, items that are lost or missing in shipment must be reported within 60 days to b2bprofessionaltools so we may take appropriate action.
Customers returning an order that was shipped freight free and is returned due to no fault of ours will be responsible for the outgoing freight charge and the return postage to us. We will contact you to let you know what the original outgoing cost was. If an order is returned for insufficient address, undeliverable for any reason, not signed for, etc, the customer will be responsible for any additional charges we may incur to reship the product back to you and for the shipping and handling charges originally billed on their order if the shipment is not reshipped.
Used Bottles of Solutions of any kind are not returnable, (unless is it extremely obvious that there is something defective about it. Please contact us to try and help resolve the issue first. Sorry about this, but there is a lot of customers that just use what they want and then say the product is no good and want a credit. Please read bottle/instructions carefully before using.
Overseas Orders & Canadian Orders
Our system does not allow for charging freight on overseas shipments and Canadian shipments. If you place an order, you must have an email address for us to contact you with the freight charges. Or, if you prefer, you can contact us for a pro-forma invoice before placing your order. Customers should be aware that shipping charges are expensive and should accumulate or order as much as possible to avoid multiple shipping and handling charges. We only charge you what we get billed, and notify you of the difference in shipping and handling fees before making any shipments. We do ship using customers fedex, dhl accounts, etc. Broker fees, duties, taxes, etc are the resposibility of the purchaser. Due to the large amount of internet fraud, for non-verifiable companies, we must ask for payment in advance via wire transfer. American Express is the only acceptable credit card as they are the only one checking fraud at this time, unless the credit card used is drawn on a U.S. bank.
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